Frequently Asked Questions

Everything you need to know about shopping authentic Japanese goods.

Where are your products shipped from?

All orders are processed and shipped directly from our warehouse in Osaka, Japan, ensuring that you receive authentic Japanese products.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to provide a secure and convenient checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

If you receive a damaged or incorrect item, please contact our customer support team within 14 days of delivery. Due to the nature of food and cosmetic items, we generally cannot accept returns for change of mind.

Are the products authentic and fresh?

Absolutely. We source all our products directly from reputable Japanese manufacturers and wholesalers. We also monitor expiration dates closely to ensure maximum freshness upon arrival.